Warranty Policy

At Powered Gates Australia, we stand behind the products we supply and aim to resolve warranty issues as quickly and efficiently as possible.

This Warranty Policy applies to products purchased directly from Powered Gates Australia and should be read together with your rights under the Australian Consumer Law.

Warranty Support Process

Before any product, part or accessory is returned to Powered Gates Australia or sent back for testing, all warranty claims must first go through phone-based technical support.

This step is required so our team can help diagnose the issue, confirm the product has been installed and used correctly, and determine whether the fault can be resolved without unnecessary delays or return freight.

Customers may be asked to provide:

• Proof of purchase
• Photos or videos of the installation
• Photos of wiring, control boards or error displays
• A description of the fault
• Details of the gate system, motor, accessories and power supply
• Any troubleshooting steps already completed

Products must not be returned without prior approval from Powered Gates Australia.

Fault Assessment

After phone technical support has been completed, Powered Gates Australia will assess whether the issue appears to be caused by a faulty product or part.

Where required, we may request that the product or part be returned for further testing. Returned items must be securely packed to avoid damage in transit.

If the product or part is tested and deemed faulty under warranty, Powered Gates Australia will arrange for the faulty part to be replaced and posted back to the customer.

Replacement Parts

Where a warranty claim is approved, Powered Gates Australia will supply a replacement part for the faulty item.

Replacement parts will be posted back to the customer using our standard delivery service unless otherwise agreed.

The replacement of a faulty part does not restart the original warranty period unless required by law or stated by the manufacturer.

Items Not Covered Under Warranty

Warranty may not apply where the fault or damage is caused by:

• Incorrect installation or wiring
• Failure to follow installation instructions
• Misuse, negligence or accidental damage
• Power surges, lightning, water ingress or environmental damage
• Unauthorised repairs, modifications or tampering
• General wear and tear
• Lack of maintenance
• Damage caused by pests, insects or foreign objects
• Incorrect product selection for the gate size, weight or site conditions
• Use outside the product’s intended application
• Batteries, remotes or consumable items outside their applicable warranty period

Labour and Installation Costs

Warranty coverage applies to the replacement of faulty parts only and does not include labour, call out fees, installation costs, removal costs or reinstallation costs.

No Fault Found

If a returned product is tested and no fault is found, or the issue is found to be caused by installation, wiring, misuse or another non-warranty issue, the customer may be responsible for return freight, testing fees or other related costs.